1
Every missed call is a booking someone else takes
A service booking is a routine call, but it only converts if someone picks up. Out of hours it goes to voicemail; mid-morning it competes with the customer at the desk. Aria answers every time.
2
She answers, books, and knows when to hand over
Calls stream through Twilio's ConversationRelay. Claude runs the conversation over the dealership's own customers, vehicles and diary, with no third-party DMS required. Every call lands on a white-label dashboard with its transcript and the full trail of tools she used.
- Inbound only
- She never dials out. Outbound AI calls need prior consent under UK PECR.
- Discloses itself
- She says she's an AI in the greeting, and answers honestly if asked.
- No invented availability
- Only slots that exist in the diary, confirmed back before booking.
- Human handoff
- Warm transfer in hours; an accurate message with a callback number after.
3
Every call adds to what she knows
Every call is written up and kept with the dealership's own customer and service history, and the next call starts from that record. A returning customer is greeted by name and their car is already known. An MOT that is due gets offered before they ask. A noise they rang about last month is matched to the job that fixed it.
She learns the dealership the way a good receptionist does, one call at a time, and she only ever says what the record says.
Past calls
This call
Hi, is my Kuga due an MOT?
It is, on the 14th of October. Shall I book it in for you?
Invented calls and customers. The mechanism is the product's.
Want Aria on your phone line?
If bookings depend on someone catching the phone between customers, Aria changes the arithmetic. A 30 minute call is enough to work out whether she fits your setup.