01
Every missed call is a booking someone else takes
A service booking is a routine call, but it only converts if someone picks up. Out of hours it goes to voicemail; mid-morning it competes with the customer at the desk. Aria answers every time.
02
She answers, books, and knows when to hand over
Calls stream through Twilio's ConversationRelay. Claude runs the conversation over the dealership's own customers, vehicles and diary, with no third-party DMS required. Every call lands on a white-label dashboard with its transcript and the full trail of tools she used.
- Inbound only
- She never dials out. Outbound AI calls need prior consent under UK PECR.
- Discloses itself
- She says she's an AI in the greeting, and answers honestly if asked.
- No invented availability
- Only slots that exist in the diary, confirmed back before booking.
- Human handoff
- Warm transfer in hours; an accurate message with a callback number after.
Want Aria on your phone line?
If bookings depend on someone catching the phone between customers, Aria changes the arithmetic. A 30 minute call is enough to work out whether she fits your setup.